I'm honestly just going to paste what I just told the live chat agent here at hostadvice - I never have problems with custome...展開
r service, but they were ridiculously rude and not helpful. It's refreshingly like a new company from my experience now, after dealing with multiple customer service and billing reps. Love the customer service now, so paired with the product they offer - definitely my favorite web company. I mean that. Can't imagine a reason to go with anyone else if you look at all of the numbers. Especially when you look at Vultr's new high efficiency server that uses nvme storage. Love it. I should definitely shout out the last customer service rep I just dealt with. They may have been with billing, but they still actually worked through a quick technical issue I had. Thanks Jahanzeb Ali! Respect to the people running this hosting company for seeing the turnaround through. I'll definitely be recommending to anyone I do business with.
After hurting my website they don't want to cancel my account and keep asking me for money!
A while ago they cancel my accoun...展開
t and deleted my files/website only after a week or so of non-payment. During this time Google de-indexed my website and gave me a penalty as well.
The billing problem was only that month. The problem is that they keep charging me while the website was not live.
Now they don't want to cancel my account and they are asking me to pay for the previous invoices. Pay for what? A service I did not use? Pay for hurting my website in SERPS?
This is abusive and illegal what they are doing. Stay away from this company!
It took 3wks for them to answer my first email, then they suspended my service even though I paid 12mths in advance as my dom...展開
ain: phorum.ws was classified as 'malicious' by google, and was such when I started hosting with them. It had no been hosted for 2yrs so was in the middle of working with Google in getting it removed from this malicious list as it was there by accident, as they only thing it was ever hosted as was a phpBB forum - no malicious whatsoever. So I told the Admin I would change the domain to a different one (newly registered similar to phorum.ws) but they did not reply to email and waited the timeframe I could not complain to google for refund and deleted my account altogether!!
THE WORST SUPPORT, NO EXISTENT! And Frankly have ZERO interest in working with their customers to fix problems....
In my 19yrs online, this is the worst host by far! Stay Away please!