The platform is great. However, there is an issue with my cdn and my website and after 48 hours it still has not been resolve...展開
d. I am aware that I have a standard support package but this should be part of the package as it is from their end. One other issue which I was not aware when I decided to go with them is that they are using a late version of PHP. Not great for speed. You have to be on the next suppôt level, to be upgraded at a cost of £100 support for at least 6 months. Not happy right now.
This hosting company is an absolute dumpster fire. They offered me the free migration, which took 13 days to finally be compl...展開
eted. Once it was completed it was a complete disaster. Some of things I saw:
- My ssl certificate never was secure with the transfer
- My emails asking for customer support weren't going through to them
- My website was getting constant spamming comments after moving over to their hosting
- My website crashed for 3+ hours on back to back days
- slow service because no one is based in the US
I ended up just going back to siteground. You would have to put a bullet in my head for me to suggest Cloudways. The absolute WORST customer service and company i've ever had to deal with. This place literally had my website crashed for back to back days and couldn't figure it out. I hate everything about this company and would suggest to not work with them!
If you just want to use email then it's fine but if you are considering installing a CMS like Wordpress, Prestashop, etc. ple...展開
ase look for a SSD Drive Hosting with cPanel. cPanel will ease your life. At Nominalia they have a custom control panel and if you need to upgrade or need any extra service (that in cPanel is always included) you need to pay more. And the worse is that the servers are super SLOW.
And finally forget about technical issues being solved. First of all, if its a technical issue you need to open a ticket. Phone assitance is fast but they are no technitians, so you then after ticket you wait at least 2 hours and on weekends (imagine your online shop is down) the is no service. That's really bad. Good assistance I see in aspirationhosting, siteground...