Cloudways has been an amazing hosting provider. Setting up a new site is super easy and fast. I like that they've paid a lot ...展開
of attention to the user experience, making the user interface and all of the processes really simple and easy to understand. The support at Cloudways is top notch. They have a "chat with an agent" feature that lets you instant message with a Cloudways support agent, who are always super knowledgeable and are able to quickly help me solve any problem that I'm having. The agent I most recently chatted with was Saud Ahmed, who did a great job at helping me figure out my problem. I've chatted with dozens of agents and they have all always been super nice and quick to solve my problem. I'm a huge fan of Cloudways, my experience has been outstanding.
Customer service helps immediately any time of day, thanks Regxa😍
WTH do they want my passport to setup an account? I was ready to move my website from namecheap to cloudways BUT I couldn't e...展開
ven setup an account there without giving them my passport image! They said it's to prevent abuse of their free trial. I told them, I do not want their free trial, I will pay immediately as I am already prepared to move my site over. But they still wanted my passport details. WTH?!! ZERO STARS.
After a year of use of a reseller package I recall the best moments:
They do not have or provide any telephone number to cont...展開
Almost every 2 or 3 weeks all my clients websites were down! Without any notice from them! The most funny thing was that the same time their main website and client portal was down too! The only way to communicate with them was Facebook. If I was lucky I got a reply in an hour saying that they were trying their best to resolve the server problem.
All email accounts from my clients were facing blocking issues (RBL). The problems were disappearing when I moved theese websites to another host.
Also without any reason my websites were reaching the limit of 50 emails per hour and usually got blocked. Of course none of these was happening before I moved in regxa or after I moved out!
The most tragic moment was a day all websites were down for too many hours! I was trying to contact them in Facebook without any answer. Sometime later I saw a post on their wall saying that they did change their DNS! They just changed their DNS without any prior notice. I had to change manually the DNS's to every account and wait for more hours - almost a day for the new DNS to activate.
The last thing I must mention is that I asked them a week before to change my way of payment from yearly to monthly and the ticket never replied. 1 day before the time ends they replied saying that the fixed the invoice. But they didn't. I contacted them in Facebook (they didn't replied the ticket) and they responded as:
"If you requested before expire invoice it will be accept to monthly if not must be renew after that bill you can change to monthly sir!"
"The request changing to monthly accepted after expiring but its not working now! You need to renew then it will be changed to monthly automatically.."
So they wanted me to pay for a year of service before they change it to monthly!!! How about that?
I have to mention here that I paid 20$ to my credit balance in my regxa account just to be sure they will be paid for the monthly invoice that never made. The kept these money and send me today an invoice of the above amount as a "late fee"!!! Late fee of what???
If I was in front of them I would just punch them in their faces! STAY AWAY from these