First off, as a developer - the platform that Cloudways provides for booting up servers, installing SSL certificates, managin...展開
g backups, and providing transactional emails through their SMTP partnership makes my job so much easier. I rarely run into issues or bugs, but when I do, the support is there to help. I've worked with a number of them, Naqi, Hasan, and so many more (so sorry that I forget their names right now!) have done an outstanding job at providing the support I need from a developer level.
Great product with a great team! I'd recommend this service to any team who wants to take their development seriously.
I had a plan with them, 2GB VPS, paying $2.99. This month, i paid the bill. When i checked my bank account statement, i was c...展開
harged twice by them (you can check the image in the link):
So i decided to create a claim in Paypal, and it was approved, to revert one of the charges. Suddenly, i cannot access to my applications hosted in the VPS. I thought it was a maintenance window so i tried to access the management portal in servercheap.net. For my surprise, my account didn't exist.
Then, i contacted servercheap.net through his contact form, and half an hour later i got this email:
Your server has been deleted and your account closed. We do not do business with customer who open paypal payment disputes.
Servercheap.NET Sales & Support
Like us on Facebook: https://facebook.com/servercheap.hosting
Follow us on Twitter: https://twitter.com/ServerCheapNET"
What kind of company is this? For filing a claim in Paypal they automatically deleted my server and my account, without considering the data i have there or applications. Why didn't they try to contact me first to solve the issue? If there was a misunderstanding i would happily reverted the claim or pay back if needed. This is the worst service i've received ever by a VPS company. I will never do business with them again. That's an unprofessional way to proceed. Delete customer information without letting customer know about it.