The platform is great. However, there is an issue with my cdn and my website and after 48 hours it still has not been resolve...展開
d. I am aware that I have a standard support package but this should be part of the package as it is from their end. One other issue which I was not aware when I decided to go with them is that they are using a late version of PHP. Not great for speed. You have to be on the next suppôt level, to be upgraded at a cost of £100 support for at least 6 months. Not happy right now.
No Support. Original registrant left the company and they are refusing to change the registrant to a new user account even th...展開
ough we gave them every bit of info they asked for indicating that we are the owners of the business.
Call support and you get a call center in India reading a script.
Finally escalate to someone in Ottawa "Brent" and they are useless as well. Even gave the explanation "Sorry, but we can not let you take over the control and move the domain out of our registrar account as I am sure you will do at the first opportunity"
Well duh... with this type of support and business why would anyone want to use your services?
Next Stop ICANN to see what they can do about this rogue registrar