I have 4 years of using it and works perfect, support works, uptime works, they give me whm, etc...
Support Is Nonexistent
Signed up for a reseller account on 10/24/19. WHM didn't have it's permissions set correctly so I was unable to create accoun...展開
ts, etc. It was just an empty WHM page with only the plugins portion showing. I contacted support to get this fixed and didn't hear back for 3 days. I then bumped up the ticket and finally after 24 hours, got a reply and the issue was fixed. That took 4 days to get resolved so that was 4 days that I couldn't use the service I paid for. I then submitted another ticket requesting accounts to be restored since it stated Free Migration, but it has since been going on 6 days and I have STILL not gotten a reply.
"Dewlance® provides 24 hour support. You can receive support via Email, Ticket System and Forum." This is not the case. I didn't even get to use their services because support is just not there...at all.
I have requested to cancel the account and get a refund and we shall see how many weeks it takes for that to be noticed.
I have been with this company for around 4 years, but with much more traffic coming to my website, I need reliability which t...展開
hese guys don't provide. The mail delivery occasionally turns all moody and spits out only the mails it wants to deliver. They charge an extra $35 for SSL while other service providers hand it out for free. I h