I have a website on Downtown Host since 2009. Since that time my site was down only 6 times for a small time each. Even when ...展開
they migrated to a better server it was ultra fast and they sent me a message before so I could inform my visitors when and why my site would be offline. I have a large traffic and on my previous server my site was offline like 3 / 4 times per year.
They have lots of plans, good price and always were very helpful when I needed them. Support is effective and extremely fast in answer.
If I had another website, I would for sure sign up with them again.
I signed up with A Small Orange despite seeing many bitter reviews on the internet. I've been using ASO shared (small) plan f...展開
or 3 months. Never experienced any issue with their service. I've monitored my website uptime with Jetpack plugin of wordpress and tested speed, server response time regularly. Never experienced any downtime in last 3 months. Pingdom shows my website is faster than the 98% website. Actually, so far I'm very happy with their service.
It is true that their support ticket is very slow and they took almost two weeks to reply my ticket about registering a new domain. But I never had to wait more than 3 minutes to get live chat support. My ticket was solved instantly via live chat.
Another good thing about ASO is their server name and user area interface is very unique and user friendly.
Hope ASO will remain consistent with their good service. Best wishes for ASO team!
I used downtown host for years and every year there was an issue with the auto renew of my site. Usually I’d contact support ...展開
and within a day or two they would get the server back up and running. When it happened yet again this year I contacted support and received zero assistance. I was in conversation with someone who said that they just needed to activate the domain again and that was the last correspondence I received. I opened multiple tickets with absolutely no answer or assistance. This went on for a full month, in that time I lost total access to my domain and my email. The domain was finally released and I purchased it again through another company, for much cheaper I would also like to say! I would strongly dissuade anyone from doing business with this company!! I lost out on business, my email and now have to rebuild my seo rating from scratch. Horrible customer service! Horrible company!
I'm not a big time customer. I have 1 domain this it important to me for use as a small business / hobby. Been with this com...展開
pany since 2015. Each time I've engaged with Small Orange, I always walk away annoyed and frustrated. It seems such a self-centrist business with zero regard for customer experience. Simply awful. I'm looking for a new host.