I am not web tech savvy at all. The dreamhost customer service people are attentive, very very patient, and so very very help...展開
ful. For someone like me who doesn't have the tech background regarding hosting etc. they have been the absolute best. In addition to customer service, Dreamhost communicates on a regular basis with its customers letting them know status etc. I have been hosting my websites with dreamhost since 1999. Wow, where did the time go lol. I can't imagine being with anyone else.
After hosting on DreamHoost for several years, I had to move as soon as possible because their support failed to solve an iss...展開
ue with my sites, they didn't even try.
Suddenly TTFB (time to the first byte) on all my sites became very long - 30 seconds. And I knew for sure; I didn't change or upgrade any of WordPress plugins. Yet DreamHost support was insisting on some "optimization" from my side. They were asking me to set up some caching, what kind of caching? Should I buy some RAM and install it to DreamHost's hardware? My sites were performant, I did nothing, they became very slow, and you are suggesting to add some caching, this is simply nuts! And last but not least, the turnarounds were taking 24 hours. That was aggravating and ridiculous!
What's a point on giving them high marks on reliability, pricing, user-friendliness if they don't want to fix any problem? After spending three days trying to convince them just to look at their server I gave up and moved to another hoster. I just literally copied files and the database, and my site showed an even better performance than it used to be on DreamHost before the issue, impressive, isn't it? And the new hoster has 24/7 support.
it is one of the worst support team i have seen, my site is down for more than 3 hours and no one is picking my calls to resp...展開
ond to my issue , i have tried calling more than 10-15 times due to emergency but no respond from them. Even no one is responding to my chat, also issue escalation page form is not working. Plz, avoid using this service provider.