I am not web tech savvy at all. The dreamhost customer service people are attentive, very very patient, and so very very help...展開
ful. For someone like me who doesn't have the tech background regarding hosting etc. they have been the absolute best. In addition to customer service, Dreamhost communicates on a regular basis with its customers letting them know status etc. I have been hosting my websites with dreamhost since 1999. Wow, where did the time go lol. I can't imagine being with anyone else.
we bought basic server pack with microhost . they told 24 hr service fully secured nd high speed no down time etc..... but th...展開
e day one after receiving payment , we could not able to contact ny person or service support properly. when ever we called only one person named mamtha attened the call and never listen what we say and simple ask to sen mail. but even after sent many mails to request solve our problem... still no response. all our site has been attacked by virus and 1000 of spam mails come to our email ids. when we ask the web experts ,they told ,its due to poor service security. after sales the sales person named navin vanished or no more . we tried his mobile number 9899980752 more than 100 times for the past one month but ?????????????????????? when call support only mamtha attened and answered roughly and irresponsible ??????/ since we didnt get proper support only we changed our service provider . but now we feel that they are 1000000000000000000000000000000000000000 thousand times far better then your service . if you are not able to solve our problem, please return our money we will withdraw your service immediately .
After hosting on DreamHoost for several years, I had to move as soon as possible because their support failed to solve an iss...展開
ue with my sites, they didn't even try.
Suddenly TTFB (time to the first byte) on all my sites became very long - 30 seconds. And I knew for sure; I didn't change or upgrade any of WordPress plugins. Yet DreamHost support was insisting on some "optimization" from my side. They were asking me to set up some caching, what kind of caching? Should I buy some RAM and install it to DreamHost's hardware? My sites were performant, I did nothing, they became very slow, and you are suggesting to add some caching, this is simply nuts! And last but not least, the turnarounds were taking 24 hours. That was aggravating and ridiculous!
What's a point on giving them high marks on reliability, pricing, user-friendliness if they don't want to fix any problem? After spending three days trying to convince them just to look at their server I gave up and moved to another hoster. I just literally copied files and the database, and my site showed an even better performance than it used to be on DreamHost before the issue, impressive, isn't it? And the new hoster has 24/7 support.