Their staff knows the server down and how to help but they will not.
They make their overcomplicated Open VPN required to acc...展開
ess the RMM of the server. Now they never share you any form of steps with server details.
Their staff has been shared all details to help us booting server with default kernel but no. Their staff says rmm working for our computer. it dont matter for them that rmm not working or their vpn have some issue or no details shared of vpn access to customer. What a great company. everyone know there that the dedicated server is down. Shame on the system.
So during a vacation, the invoice from E2E went unheeded for a week. This after being their customer for almost a year with r...展開
egular payments. Without any attempts to contact us for payment, E2E suspends our nodes, terminates the account and THEN calls us to get payment update. This is when our billing address is within a mile of their head office and data center. Who treats their customers this way?
Host winds had a emergency maintenance and since then my website started having issues and it started going offline again and...展開
again, I told them to fix it everyday for 8 days and They DID not fix the issue which was caused by them, I was in a loss for more than $2500 usd when my website was offline. Now the hosting is cancelled and they are not even refunding the money I paid them I have tried everything to get the money back from them but they keep sending their TOS to me. It wasn't my fault that their server was faulty or whatever but I paid the price and lost a lot of money. I would have stayed there if they had fixed the VPS but I was tired of creating tickets and sending messages in live chat. I had started more than 10 conversations including tickets with them. After a while I filed BBB complaint against them and they only replied once and replied their TOS as they did before and ignored me on BBB and there were no further replies from them I paid over $1500 CAD, They are just holding my $500 hostage which I have in their balance and they are not refunding me the rest of the money which i spent. it was those a little longer than a month only. Now the only option I have is to file a case in a small claims court because it was their mistake that the website was having problems and it was not fixed and I waited a long time for it to get fixed Therefore I want a refund which is still not provided to me. My father and my grandmother passed away in 2020 and I am going through depression after all that still there are people who scam small business owners me for thier hard earned money. Hostwinds you made a mistake then accept it and give me my refund.