I've been a customer for 14 years. I had multiple websites hosted with them. A week ago, email through WP stopped working. I ...展開
called tech support. The rep would gave me the impression he knew the problem, but would not tell me how to solve it. He spoke in the most vague terms, or he might have been an idiot. I asked to talk to his supervisor, who continued along the same lines. Both were insulting. After the call without a solution, I canceled all auto renewals and bought a plan with InMotion Hosting.
Godaddy's automated call back system is pathetic. I called 3 times. Each time the wait time was 40+ minutes. I'd select the option to get a call back. I'd get a call back, and then wait for another 30 minutes... waiting for a rep. I had to hang up not knowing how long I'd have to wait. Total of 6 hours waiting and on the phone with degenerate representatives. No more.
I have hosted my website with Liquid Web for more than a year and always had superb customer service. Currently, I have a sec...展開
urity support ticket submitted Saturday requesting urgent assistance with some vulnerability issues regarding my SSL certificate. It's now Tuesday and I have not had a single response in more than three days. I have called at least twice each day and each time I am told the security support team is busy and they are very sorry for the delay. I should hear from someone within a few hours.. But still, three days later ... nothing. EXTREMELY DISAPPOINTED!