I've been a customer for 14 years. I had multiple websites hosted with them. A week ago, email through WP stopped working. I ...展開
called tech support. The rep would gave me the impression he knew the problem, but would not tell me how to solve it. He spoke in the most vague terms, or he might have been an idiot. I asked to talk to his supervisor, who continued along the same lines. Both were insulting. After the call without a solution, I canceled all auto renewals and bought a plan with InMotion Hosting.
Godaddy's automated call back system is pathetic. I called 3 times. Each time the wait time was 40+ minutes. I'd select the option to get a call back. I'd get a call back, and then wait for another 30 minutes... waiting for a rep. I had to hang up not knowing how long I'd have to wait. Total of 6 hours waiting and on the phone with degenerate representatives. No more.
I have been a loyal customer for over 10 years. A month ago they deleted my account altogether because i wasn't able to pay m...展開
y hosting bill in time. The reason being i was in the hospital due to a serious health complication.
After i got home i received an email that my account had been deleted.
I sent mediatemple 3 emails to ask if there would be a possibility to restore my account, i mean every hosting company holds backups! I received no reply. Then i tried calling and the service agent hung up on me!
I know i should had paid in time but due to circumstances that was impossible. I kindly asked if they could restore my account with a back up, nothing more.
How can you treat a loyal customer of 10+ years that way? At least reply to my question and don't hang up on me.
Worthless and rude customer service.
Oh yeah, and their tech service is a joke as well! Every time something was wrong they would blame it on me, incompetent tech support to say at least.
Stay away from mediatemple. They don't value you as a customer, even if you've been with them for 10+ years.