I've been a customer for 14 years. I had multiple websites hosted with them. A week ago, email through WP stopped working. I ...展開
called tech support. The rep would gave me the impression he knew the problem, but would not tell me how to solve it. He spoke in the most vague terms, or he might have been an idiot. I asked to talk to his supervisor, who continued along the same lines. Both were insulting. After the call without a solution, I canceled all auto renewals and bought a plan with InMotion Hosting.
Godaddy's automated call back system is pathetic. I called 3 times. Each time the wait time was 40+ minutes. I'd select the option to get a call back. I'd get a call back, and then wait for another 30 minutes... waiting for a rep. I had to hang up not knowing how long I'd have to wait. Total of 6 hours waiting and on the phone with degenerate representatives. No more.
I've been on Webfaction's shared hosting plan from 2013 when they were owned by private entity and hosted the servers with So...展開
ftlayer datacenter. But at the end of 2017 they got acquired by Godaddy and moved to HEG's St.Louis data center and the new servers are just awful. They go down atl east 2-3 times a week! Webfaction uses Ngnix as reverse proxy and many a times my sites were automically fall out from their configuration files - the result - blank pages. I had to open support department to get the things right. Webfaction does not use HTTP2, neither litespeed server or mariadb! They use the heavy and slow Apache server. The reliability of their servers has fallen down. They increase pricing from $8 to $10 per month for a shared web hosting plan. But you don't get a dedicated IP or control panel or access to backups. Their support is good.