The most unbelievable experience I have had with any host... and I've had bad experiences with hosting companies before!
n.ch informed me there was scheduled maintenance. During this maintenance there was a power outage. Due to the power outage my server operating system was corrupted and was unable to boot. The technical team told me this was my problem and I needed to fix it. I would need to do an entire server reset and start again. All that data completely lost.
So in summary they absolutely destroyed my server then refused to help.
I believe the reason they refused to help is because they did not know how to solve the problem.
Thank god I have another backup server with another host in the USA. I was able to switch my sites over to that server instantly and only lost 12 hours of data.
Never in a million years will I use Green.CH again.
I have 4 years of using it and works perfect, support works, uptime works, they give me whm, etc...
We have been using Site5.com since 1996, as a small website design business we opted for the reseller account. For 24 months ...展開
we have suffered the decline of its support and its service in general.
For more than a year, our CMS has been indicating that the version of PHP 7.2.26 on our servers was out of date and that it would soon be obsolete and no longer supported.
Since then we have repeatedly contacted Site5 technical support requesting they to inform the date when they would update the PHP version. His answer was always not being able to guarantee when they would.
About 4 months ago we were informed that the servers would not receive the PHP update and that we would inevitably have to switch to a higher plan with a higher price. Which we opposed and started migrating our websites, which would take us several months.
Oh surprise, last month we received, without notice, an invoice with a 20% increase, when we claimed they informed us that we had to pay the adjustment.
We took opportunity and asked again if with the increase they would update the version of PHP to what again they brazenly answered us that we should change to a higher plan.
If this is not a shameless / scoundrel company, what can you call it?