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Bought it to try it out because the price was great. Reached out to customer service to cancel, was sent an email to confirm ...展開
which I just so happened to miss. Contacted them to refund my account and cancel my account as I thought I previously did and got stuck with a $275 charge. Can't speak to anything of their hosting because I hardly used it.
Continue to be billed after service cancellation.
I reached out to their support with multiple tickets over the last 2 months...展開
but there is no reply or my tickets are put on hold!
Conveniently, there is also no way to remove your payment/billing information on your account. If a company does not provide this function then it is a red flag.
When I use to create tickets for general support issues, they were replied to within a few hours max but when it came to cancellation, support disappears.
Poor business strategy and I will have to talk to my bank to cancel the payments manually plus ask them to put the business on a blacklist so other people do not get into this situation.
Totally unprofessional and poor business ethics.
Avoid at all costs and save yourself the headache.