I've been with Hawk Host for more or less about 5 years and have subsequently in that time slowly grew my hosting package. I ...展開
lately had to downgrade due to the Covid Situation to save costs where I can and Hawk Host were super helpful as always in assisting which triggered my intentions of writing a positive review as they did not resist or try to upsell me, but supported my actions.
Over the years I've opened more than 50 support requests with Hawk Host and have almost always received a response within 12 hours - and no later than 24 hours - even on weekends. I would consider Hawk Host to be extremely valuable and reliable, and good value for money.
Been with them for 3 years, they go out of their way to help and always answer question within minutes.
Worst Customer Service...
Been asking since 2018 to have my old gmail address removed and use my icloud one...
its 2020 and you cant change it yourself...展開
... you have to request it with a service ticket...
Everytime.. they keep asking for something different and the ticket gets closed...
Latest is to respond to email chain and put my PIN in the email???
Nice security practice....
If it comes down to HawkHost vs competitor.. ... I would say strongly consider the competitor