Hetzner Online vs. Knownhost

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38 hosting plans 34 hosting plans
起始價 HK$15 / 月 HK$28 / 月
免費域名 沒有 沒有
優惠券 沒有 2個優惠券
可靠性 2.5
價錢 3.0
用戶友好 2.5
支援 2.5
功能 2.5
218個評論 345個評論
I don't know what's wrong with these people here...
Beedslol Kuntus,
I don't know where to start and where to end, it's sad a good provider like this one gets buried down the hole by stupid people complaining about the verification issue, I mean, NONE of them actually have the real experience ... 展開 of the service and just complain about the same thing.
Granted yes, there are issues with it. A lot of people are struggling to get past through it but their explanation as to WHY they do it is super logical and isn't a stupid reason just to annoy customers.
I mean. I am a person who WENT THROUGH the verification and actually used the service.
I honestly don't know where to start or where to end. To make it clear, much of the people in the VPS/Dedi industry DO NOT know that, WHEN you buy a unmanaged server YOU ARE RESPONSIBLE FOR ALL THE "SOFTWARE" AND CONFIGURATION PART OF IT. TOTALLY.
THE SUPPORT will not help you if you get locked out of your root account. IT IS NOT their issue, AND IT WILL NEVER EVER, EVER be their issue.
THIS applies to all companies who sell unmanaged VPS's and Dedi's, so sad seeing idiots who do not know how to use a Linux server and yet buy it and then complain.
With that cleared, I had nothing but just amazing experience. The Server I picked up from auction was a decent one, it's a Xeon E3-1245V5, had 64GB of RAM and two NVME SSD's. The SSD's were not super used either, they had decent life remaining.
It just worked... good. I had no issues.
So the time we only had to contact support was when we needed a 6TB drive. We asked support for upgrade options, and they replied, you could do 2x 2.5"/3.5" drives and a additional M.2 NVM can also be added.
We told them we just wanted a 6TB drive, and they kindly said to power off our server, and then reply to them when it's possible. We did so and they added the drive, in less than 20 ish miniutes and got it back up. It was a fresh drive, 70 hours or so only on it. So I was happy.
The drive used in question was a very reliable one too! It was quite a "old" model though, but it doesn't REALLY matter, the HGST 7K400's are amazing and very reliable.
The next time we had to contact them was when I softbricked the server. Because I was changing OS's as "CentOS Died", I actually moved all data to a storagebox I temporarily bought at Hetzner itself too, and then moved the files there, and then proceeded to install ubuntu. for some reason, the Debian rescue environment had issues and... soft bricked.
So their panel which they give to manage the admin features, only has these 3 options, simplified, they are just "pulse" of signal to the Power, and reset button.
The only thing I WISH they added was, "Hold the button for 5+ seconds", as you know, this will FORCE kill the server, and then you can start it back up. For some reason they just don't have it! I really wish they had it, in my case the server just softbricked, so giving it a ACPI signal to POWER OFF ain't gonna do anything is it? So the 3rd option had to be used that called a technician who'd check what went wrong with basic help, and then would force kill the server if needed.
It took quite a while, but we waited. After all a real guy needs to walk to our server and do his stuff so yeah, patience. We got a email saying that they have booted the system to rescue, and also noticed that the CPU Fan was bad too, so took some time to replaced it
Just, WOW. Just AMAZING. I really don't have much words, I did not even KNOW it was broken, I after then saw REALLY less ambient temps, which was so amazing. Never even knew.
Other than that, I guess the other things you can add is their Cloud server being so cheap is a hourly pay service. Which is actually "cloud" and not "VPS", you have a lot of features like private networking, and additional IP's, storage, and so much more, load balancers too. Their cloud panel is amazing.
I just have no more words. The pricing IS THE BEST in the industry, this is something I am not even going to talk about because you should see it with your own eyes.
Overall, this provider is just nothing short of amazing, only wish is if they did MORE locations, then wow. Who told Cheap doesn't mean Quality? Heh.
Always great support
Brendan Puck,
I've been with Knownhost for many years. On the odd occasion that i have needed support, they have been there and resolved the issue very quickly.
Account termination due to ethnic discrimination
Kamal Tariq,
After creating my account and upon ID verification, my account got suddenly terminated.
After appealing, the only reason given to me was "suspicious information". I figured by then that It had to do with my country of origin... 展開 because the information I provided is 100% real and honest.
I have used over a hundred services online in the last decade but it's the first time ever I get discriminated against in a very disgusting way.
Dreadful support - site down for 3 days
Tony Featherstone,
Worst mistake of my life was signing up with these guys. One of my accounts was hacked and their abuse team sent me an email alerting me to the files that were malicious. I deleted all of them except one (which I missed by mi... 展開 stake). Because of this, on a Friday night, they shut my site down - took it off line. Then they give me the spin that their 'abuse team' is different from their "support team" and they only work 9-5 monday to friday - no after hours support. So my site is now offline until Monday at the earliest. Dreadful service, in no way fit for a professional business to rely on. Please learn from my mistake, avoid these guys at all costs. 縮小
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