I have been with HostMantis for about 10 years (I think) during this time they have been amazing. I am a "nerd" I guess but w...展開
hen I need help they are always there. I remember one time I was at my computer and they were at their desk (I am on the other side of the world. Australia) and the Q & A were flying back every minute or so for over an hour until my problem was fixed.
Very recently (July 2019) they went "above and beyond" expectations. If it was not for their help I would NOT have my 3 websites up and running. I find "Outside" help impossible to find, and at a Word Press meetup recently when I told others about the service from HostMantis all the others could say was "You are so lucky.. my provider would not do that and if they did it would cost hundreds of dollars)
At a different webhost, I was going on 10+ days with critical website issues that were not getting addressed or fixed. I alre...展開
ady had previous experience with Knownhost support for a different website I manage, and so I quickly stood up a new account and moved all 14 of my domains from the competitor account to Knownhost.
One of the issues above that was affecting my site at the previous webhost was also affecting it once it moved to Knownhost. However, unlike my previous host who was unable/unwilling to help resolve the issue (that was going on two weeks with a resolution), Knownhost support was able to diagnose and resolve within 30 minutes.
One of the best webhosting companies I have ever used and their support is excellent!
The last Year my plan price was increased from $9.55 to $48.55 I questioned on a ticket and they didn't honor the price. i ma...展開
de a new order with a new lifetime cupom and migrated my data by myself, and this year again they increased the price from $7.05 to $26.44. i opened a new ticket and this year they said if im not happy to leave... Don't believe in any life time coupon promoted here or any other hostmantis advertising.
Worst mistake of my life was signing up with these guys. One of my accounts was hacked and their abuse team sent me an email ...展開
alerting me to the files that were malicious. I deleted all of them except one (which I missed by mistake). Because of this, on a Friday night, they shut my site down - took it off line. Then they give me the spin that their 'abuse team' is different from their "support team" and they only work 9-5 monday to friday - no after hours support. So my site is now offline until Monday at the earliest. Dreadful service, in no way fit for a professional business to rely on. Please learn from my mistake, avoid these guys at all costs.