There are always going to be instances with any host where the First Tier person you're dealing with simply doesn't know how ...展開
to help you, or maybe even doesn't want to take the time. I've had a few of those even at InMotion. But the vast majority of the time, the First Tier people want to be helpful, they are knowledgeable, and when they don't have an immediate answer they will do their best to get one from their higher tier technicians. The rare times I've had a problem that I knew was not caused by my own coding, I've been very pleased with their response time and their willingness to help. I've been with them since 2013 and I can recall only one time where the person blamed it on my code immediately without bothering to do any research. Of course it turned out that it **wasn't** my code -- it was a glitch in an htaccess file that was apparently caused by CPanel. I never touch htaccess so I knew it wasn't something that I'd done. The second person I talked with was much more helpful and he troubleshooted the file, told me the problem, and he fixed it himself. That is awesome service!
This is probably the best web hosting services and customer support. I recommend everyone to use this hosting once.
We were hacked out on ...
So everyone knows, while developing a site for a customer on their shared business hosting we received an automated message t...展開
hat our c-panel password had been changed and the hacker was from Jordan (We are in the US). Contacted support and they said their system was secure and I should just change my c-panel password to fix it and we did. About five days later while trying to bring up the website online we saw a message coming from google stating the website had a phish code on there? Investigating more into it we found our whole system was hacked out. All of our WP sites our Larvel site had new directories created and a Bank of America Phish code added. Emailed support seeing chat and phone service is unavailable .. still have not heard anything. Had to delete all of our code and re-route domains else where. BUYER BEWARE WHEN USING THIS COMPANY FOR A WEBSITE. THEIR SERVERS CAN BE HACKED EASILY.