I just signed up for a hosting account with InMotion a couple weeks ago. I moved all my domains and services from a previous ...展開
hosting provider. My experience with them so far has been very positive. Their pricing is very competitive, and they include free email accounts, sub-domains, SSL, and many other addons that most companies charge extra for. They use the standard Cpanel for all your settings and it's easy to navigate and find what I need. Their support is not as convenient or as good as other hosting companies I've used in the past, but it's still very good and I don't have any real complaints about it. So far I'm happy and would recommend them. Pricing is great, settings are easy to find, support is there if you need it, everything works smoothly and I haven't had any problems yet. I'll edit this review if that changes.
Server side backups, simple right? Not with Inmotion
I´ve contacted them four times, the first tier is completely useless, th...展開
ey´ll keep you waiting around one hour just to start the chat with your, then they´ll waste another hour of your time until someone realises they don´t know how to handle the failure and they´ll tell you that they´ve done something, if that doesn´t work call in a few days time
When you´ve done that a couple of times, of course you don´t buy it anymore and you want to talk to someone also, someone that knows something or can provide a solution, that´ll cost you another hour of waiting at least, once I could talk to another operator, he couldn´t do anything but he knew what he was talking about. He escalated to the team that really knows and they will send me an email, when the issue was fixed.
I received the email, customer support also contacted me apologising and all that but the issue hasn´t been resolved even though the technical team said all was working fine.
So I contacted them again, of course the first two hours wasted again (one waiting, one with the no clue guy) and I got the usual solution, call another day,
I said I am not leaving until get a solution, supervisor, another operator... something but I´m tired of wasting my time. They hang up on me, just like that
I am changing hosts