Amazing support and amazing response from VPS malaysia.
Nightmare customer ser...
Server side backups, simple right? Not with Inmotion
I´ve contacted them four times, the first tier is completely useless, th...展開
ey´ll keep you waiting around one hour just to start the chat with your, then they´ll waste another hour of your time until someone realises they don´t know how to handle the failure and they´ll tell you that they´ve done something, if that doesn´t work call in a few days time
When you´ve done that a couple of times, of course you don´t buy it anymore and you want to talk to someone also, someone that knows something or can provide a solution, that´ll cost you another hour of waiting at least, once I could talk to another operator, he couldn´t do anything but he knew what he was talking about. He escalated to the team that really knows and they will send me an email, when the issue was fixed.
I received the email, customer support also contacted me apologising and all that but the issue hasn´t been resolved even though the technical team said all was working fine.
So I contacted them again, of course the first two hours wasted again (one waiting, one with the no clue guy) and I got the usual solution, call another day,
I said I am not leaving until get a solution, supervisor, another operator... something but I´m tired of wasting my time. They hang up on me, just like that
I am changing hosts
very bad support for vpsmalaysia. no go for this hosting. their ip has been blocked using mxtoolsbox and ipchecker. and their...展開
support are lack of knowledge of hosting. they will ask you to open ticket and their respond was very slow. because they need to ask in cpanel forum and get reply from other user then only reply you in ticket. NO PICKUP CALL WHEN WE ARE IN URGENT TO CALL THEIR SUPPORT. only a starter reseller plan and they could not handle it well. how can we go for a dedi box