I signed up with A Small Orange despite seeing many bitter reviews on the internet. I've been using ASO shared (small) plan f...展開
or 3 months. Never experienced any issue with their service. I've monitored my website uptime with Jetpack plugin of wordpress and tested speed, server response time regularly. Never experienced any downtime in last 3 months. Pingdom shows my website is faster than the 98% website. Actually, so far I'm very happy with their service.
It is true that their support ticket is very slow and they took almost two weeks to reply my ticket about registering a new domain. But I never had to wait more than 3 minutes to get live chat support. My ticket was solved instantly via live chat.
Another good thing about ASO is their server name and user area interface is very unique and user friendly.
Hope ASO will remain consistent with their good service. Best wishes for ASO team!
I registered and ordered the VPS service from this provider. He accepted payment from me for the one month in advance, accord...展開
ing to his bill. However, I never got the VPS running. Instead of it, after a few hours I received an email from the provider about my insufficient balance, although 1 month has already been fully paid in advance. I was asked to make an international call to his support team and discuss the top-up, after receiving instructions to top-up again, and then call the support team again and discuss launching the cloud server. If I don't, my orders are promised to be cancelled in 7 days. I replied that I had already paid their bill for 1 month and I am not going to pay twice, and required a refund for 1 month, as I am not going to make several expensive international calls that are more expensive than the VPS itself. I terminated the contract, demanded a full refund, but they never came to my debit card, although their agreement promises a money back guarantee. Terrible provider , consider my negative experience!
ASO was AMAZING in 2010. Great service, helpful people, pleasant interactions, and then all of a sudden in 2012 they started ...展開
going down. I realized they got acquired and it all makes sense now. They were run into the ground to cut corners and make a profit. The service got outsourced to India, the simple navigation of the site is out the window, and the site got FAR less reliable than it once was. Such a shame.