I've been with iWeb since 2012. I haven't ran into many issues with my dedicated server but when I have they've always been p...展開
rompt to reply to my e-mails and fix whatever the issue is if I can't handle it myself. I need to upgrade to a new server and thought I'd shop around a bit (hence why I'm on this review site) but I'm thinking to myself why even bother looking? I'll just stick with iWeb, they've proven to me over the years that they're super reliable.
I have 4 years of using it and works perfect, support works, uptime works, they give me whm, etc...
Very bad customer support
Keep increasing prices on server, I'm costumer for many years, just lazy to move the VM to other place, but enough is enough....展開
They recently increase the price, I expressed frustration and said unless they bring it down(because it is already 6 years old server :)), I'm switching, they replied and thanked my for submitting closing request and that my server will be deleted soon :)
I didn't submit the request, just said I will be moving my stuff over the weekend. This is just a terrible customer support.
I've been hosting my website for 14 years there using the $5 per month plan since February 2007 ($120 every two years). No e-...展開
mail was sent announcing a price hike, just a bill that I was planning on paying one month early and luckily noticed in-time that it was 20% higher. NO WARNING and NO EXPLANATION. It looks to me like they were hoping everyone would have auto-pay on and notice too late when nothing could be done about it. I got in touch with Billing and they and claimed an e-mail got sent out. I triple-checked and there was no e-mail, only the invoice oddly two months early. They claim they need the money and I was like, I have a one-page website using less than 100 MB of space and have nearly zero visitors. It's a hobby handcoding HTML, so for what I have been paying for and barely use, they are making tons of money off of me for 14 years since all I have is a Virtual Server dynamically sized for what I use, which is barely nothing. The person in the chat talked to their manager to give me my old price for one time only. I waited 15 minutes. Then again LYING via omission: "Here's the updated invoice. We gave you two monhts free. Invoice still says $144 but with $12 discount, so is still $132." So, they offer to give me my old price of 120 and instead of being forthright and honest, they try to make like they are doing me a big deal by saying they gave me 2 months free usage. I caught him. At first I said thank you (for the two months free) but after looking closely, I was in the midst of responding and suddenly the chat ended (they hung up on me) after they asked anything else?