I contacted the support team a few times and each time they got back to me for a short time, answered my questions, and produced solutions for my acco...
unt settings a few times. Most importantly, they did all this in a short time and with great enthusiasm. I would like to express my gratitude to the Kamatera support team, especially to Oren Einstein, Yonatan Moshe and Ron Butbul for this and I would recommend to everyone to cooperate with the Kamatera company.
Extremely rude, unprofessional customer service from Jimmy Lu at Psychz Network and team
Had nothing but issues with this company's unbelievably rude and obnoxious customer service. I've been with them over 2 years, have servers in multipl...
e locations and have given them a lot of business. Jimmy Lu is the most unprofessional rep I have ever come across in this industry and there's no close second. He responds with the most useless and careless, most obvious careless attitude offering zero solution for the problems his company actually caused (very often too). I would stay far away from them. Their positive reviews are rumored to be "bought" and their customer service is abysmal.
Recent experience, server goes down with major packet loss. Waited over 24 hours and the only response is a lie that there is no suitable replacement. No response to the ticket for nearly 24 hours after I asked them to UPGRADE to a dual CPU that showed 'in stock' online and the response I got from Jimmy was merely trying to get me to cancel all my remaining servers. This guy is a piece of work and obviously has some "issues". Disgraceful and ungrateful and unprofessional. Shame on you Jimmy Lu from disgraceful Psychz Network.
Stay away, they charged me 20$ for a service that I never used!
They sent a bill titled" Random Card verification " what is that ?? IDK!! 20$ for c...
ard verification??
Started 2 tickets and they do NOT answer.
Live chat not helpful, all he said that he prioritized my ticket.
Still, didn't receive a refund!
