I've been using knownhost as my VPS provider since 2014 and i can't stress enough how great they are. I absolutely love them....展開
I have a big website that gets millions of visits per month and never had any issues with my VPS server. all the issues i had (which is very very rare) was because of me or some issues related to the site CMS (i use wordpress) and their support fixed it all for me and in no time. i'm not even joking, their response time is astonishing and they really go above and beyond with their support. even if the issue was not related to the server they will advise me and guide me to the best way to fix it.
They are AWOSOME.
Trust me, if you used their service you will sleep soundly knowing that your website is in a good hand.
This is truly the best hosting company out there. Their servers are amazingly fast, and their customer support is exceptional...展開
I currently use their VPS service Kloud to host all my websites, and everything runs smoothly, day in day out.
I would highly recommend this host for use on all your websites, having tried out their Shared Reseller package myself as well.
Terrible experience with their support. You can get your account suspended for no reason! Let me explain.
One evening we noti...展開
ced all our sites/email accounts were offline. We received an email stating it was suspended because of "backup storage" and to check the Terms and conditions.
Upon visiting the terms and conditions there is absolutely nothing mentioning backup storage. In fact, the wordup "backup" does not exist anywhere in their terms! In addition, we've used the webdisk feature on cpanel for well over a year now and never had an issue. Now all of a sudden Krystal decide to suspend our account with no warning and no explanation as to why because of some imaginary reason that isn't in their terms and conditions!
Don't use Krystal hosting. The sad reality is that these guys have lost focuss on what made them great, they are now just another big hosting company with awful customer support and a set of T&Cs that contradict what you can and can't do.
Avoid at all costs, plenty of other decent hosting companies out there.