At a different webhost, I was going on 10+ days with critical website issues that were not getting addressed or fixed. I alre...展開
ady had previous experience with Knownhost support for a different website I manage, and so I quickly stood up a new account and moved all 14 of my domains from the competitor account to Knownhost.
One of the issues above that was affecting my site at the previous webhost was also affecting it once it moved to Knownhost. However, unlike my previous host who was unable/unwilling to help resolve the issue (that was going on two weeks with a resolution), Knownhost support was able to diagnose and resolve within 30 minutes.
One of the best webhosting companies I have ever used and their support is excellent!
First I had just a cPanel account, on a shared account, then as the business got bigger, I've upgraded to a reseller account ...展開
that holds, as of writing, around 30 accounts.
All 30 accounts have excelent performance, let's encrypt (SSL), softaculous (full license, not standard/demo like others), php 7.2.2 (with alot of extensions available), all that you need to achieve for your clients the best loading time.
Lowest loading time was 688ms, tested in chrome inspector (no cache), in the capital of Romania (Bucharest); considering the site has 9 sections on the homepage and it's a Wordpress behind, the results are pretty great.
The support is not the best, had 2 major problems over the past 5 years, both were solved in decent time (2-3 days), considering it was not major for the functionality of the website itself.
The pricing is not the best, but compared to the features, it's more than I expect, considering other local hosting providers offer almost the same at lower prices, but not as stable and high performance servers, or if so, with many limitations (speed disk, entry process, etc.).
Worst mistake of my life was signing up with these guys. One of my accounts was hacked and their abuse team sent me an email ...展開
alerting me to the files that were malicious. I deleted all of them except one (which I missed by mistake). Because of this, on a Friday night, they shut my site down - took it off line. Then they give me the spin that their 'abuse team' is different from their "support team" and they only work 9-5 monday to friday - no after hours support. So my site is now offline until Monday at the earliest. Dreadful service, in no way fit for a professional business to rely on. Please learn from my mistake, avoid these guys at all costs.