Knownhost vs. Shinjiru - International 2021

ady had previous experience with Knownhost support for a different website I manage, and so I quickly stood up a new account and moved all 14 of my domains from the competitor account to Knownhost.
One of the issues above that was affecting my site at the previous webhost was also affecting it once it moved to Knownhost. However, unlike my previous host who was unable/unwilling to help resolve the issue (that was going on two weeks with a resolution), Knownhost support was able to diagnose and resolve within 30 minutes.
One of the best webhosting companies I have ever used and their support is excellent!

alerting me to the files that were malicious. I deleted all of them except one (which I missed by mistake). Because of this, on a Friday night, they shut my site down - took it off line. Then they give me the spin that their 'abuse team' is different from their "support team" and they only work 9-5 monday to friday - no after hours support. So my site is now offline until Monday at the earliest. Dreadful service, in no way fit for a professional business to rely on. Please learn from my mistake, avoid these guys at all costs.

their tech support, as they fail to understand of address problems possibly due to understanding of the English language despite my efforts to be as clear and easy to understand as possible. It is also a different tech support person every time a ticket is created. I read a lot of good things about them and I read they are privacy focused, which is important to me. My problems started within the first couple of days that I signed up. My site was to be a personal website and to host a forum for a group of online gaming friends.
Here is a list of the problems I faced, in order:
- I was unaware that the domain I registered was already listed by Spamhaus due to abuse by a previous registrant. Shinjiru would not refund me any amount or offer credit to purchase another domain name. I needed to be able to send forum activation and password reset emails. (Also, Spamhaus refused to de-list by domain name).
- Tech support directed me to sign up for Cloudflare and told me this would take care of the problem. I did this some time later and it did not take care of the problem.
- Within a week or so of signing up with Shinjiru, my URL became inaccessible. Shinjiru's nameserver was blacklisted by Spamhaus, forcing me to register with Cloudflare. I found this out from tech support. They did not bother to email me to let me know that my URL was inaccessible due to the deactivation of their nameserver.
- Once this happened, when I would try to communicate with tech support via email, my Proton Mail account sending abilities were frozen for 48 hours. This happened 3 times. I have never sent any kind of spam or marketing or abusive email in my life. I later found out that Shinjiru's tech support URL in the tech support emails triggered the block. I was finally able to get Proton Mail to allow me to reply to tech support emails without freezing my sending ability,
- I finally signed up for Cloudflare after trying to explain to Shinjiru that I did not purchase my domain through them to have to use Cloudflare instead. They offered no remedy or explanation.
- I created a test email address on my domain through cPanel. I used it to test my sending abilities to my Proton Mail account. The emails were instantly rejected as spam. I requested de-listing of my domain name again through Spamhaus.
- When I tried to access that email address on my domain later, the server would become unresponsive and I could not access the inbox. I was able to use a workaround by using an alternate cPanel mail app. I saw that Spamhaus again denied my request.
- I contacted tech support about the problem I was facing with accessing my email box via the Roundcube app on cPanel. They replied requesting my Cloudflare login details, and simultaneously deleted my Cloudflare nameserver entries, removed my domain lock, and disabled my ability to edit my domain name settings.
- When contacting tech support about this, the response I got was "This is not possible as your domain has been suspended by registry and flagged High Alert. Please provide a company license to prove the legitimacy of the business running on your site."
I will remind you that I never once sent any kind of malicious, spam, or marketing emails of any kind on this domain, and never have in my entire life. I have never run a business and was not using the domain for any kind of business whatsoever. It is the first domain name I ever purchased.
Also, as stated in their T&C, Shinjiru does not refund Bitcoin payments. Instead, they give you an account credit. This credit is now useless to me as I do not trust their service. Shinjiru made over $60USD from me less than one month ago and made it impossible for me to use their service.
Thank you, Shinjiru, for the absolutely poor service and experience. I had high hopes.