We launched our website at KnownHost last week, but had some issues to start with, like domain registration elsewhere, websi...展開
te developed internally, and other challenges unique to first time website developers and web hosting. Over a period of five days, we kept reaching out to support@KnownHost with questions from morning to late night. Each of query had a response time of less than 90 seconds to 2 minutes. Only once it took a bit longer because my query was a long one. Also, whenever there was a shift change, the next support person took up the issue immediately and helped us. Thanks to their support, we launched our website successfully. Thank you Ryan, Marvin, Ben, Jeremy, and Jonathon for all your timely support.
When we need support on our website, we know we will get excellence 24/7 from KnownHost.
Worst mistake of my life was signing up with these guys. One of my accounts was hacked and their abuse team sent me an email ...展開
alerting me to the files that were malicious. I deleted all of them except one (which I missed by mistake). Because of this, on a Friday night, they shut my site down - took it off line. Then they give me the spin that their 'abuse team' is different from their "support team" and they only work 9-5 monday to friday - no after hours support. So my site is now offline until Monday at the earliest. Dreadful service, in no way fit for a professional business to rely on. Please learn from my mistake, avoid these guys at all costs.