I signed up with A Small Orange despite seeing many bitter reviews on the internet. I've been using ASO shared (small) plan f...展開
or 3 months. Never experienced any issue with their service. I've monitored my website uptime with Jetpack plugin of wordpress and tested speed, server response time regularly. Never experienced any downtime in last 3 months. Pingdom shows my website is faster than the 98% website. Actually, so far I'm very happy with their service.
It is true that their support ticket is very slow and they took almost two weeks to reply my ticket about registering a new domain. But I never had to wait more than 3 minutes to get live chat support. My ticket was solved instantly via live chat.
Another good thing about ASO is their server name and user area interface is very unique and user friendly.
Hope ASO will remain consistent with their good service. Best wishes for ASO team!
2 Big issues
Security: My CPANEL got hacked multiple times, My websites got hacked multiple times.
When I tried to login to m...展開
y cpanel the recovery email was not mine, it happened 3 times.
Customer service: Worst customer service. The online chat representative always closes the chat ON purpose. I am also sure they temporary block the chat based on IP or whatever means they use.
Very useless customer service.
You get what you pay for.