I signed up with A Small Orange despite seeing many bitter reviews on the internet. I've been using ASO shared (small) plan f...展開
or 3 months. Never experienced any issue with their service. I've monitored my website uptime with Jetpack plugin of wordpress and tested speed, server response time regularly. Never experienced any downtime in last 3 months. Pingdom shows my website is faster than the 98% website. Actually, so far I'm very happy with their service.
It is true that their support ticket is very slow and they took almost two weeks to reply my ticket about registering a new domain. But I never had to wait more than 3 minutes to get live chat support. My ticket was solved instantly via live chat.
Another good thing about ASO is their server name and user area interface is very unique and user friendly.
Hope ASO will remain consistent with their good service. Best wishes for ASO team!
Support at KVC is terrible. They absolutely do not answer the telephone, regardless of the day or time. All you can do is lea...展開
ve a message, and you have less than a 5% chance that they will return the call. They only seem to respond to written trouble tickets, so if you can't login to your account for some reason you can't contact tech support. Our outgoing emails were bouncing back to us every month or so because the KVC servers were repeatedly put on black lists (for hosting too many spammers). KVC would swap some IP addresses and the problem would be solved until the next month. They had a disaster once where they deleted all accounts from one of their servers because they accidentally thought all the accounts were delinquent. It turned out that they didn't have any backups or they didn't want to pay to have the backups restored. Yes, we should have had our own backups, but we didn't because we had trusted KVC. We had to recreate everything. KVC agreed it was their fault, but they didn't offer us any compensation. This seems to be a very small company in Oklahoma (with maybe two or three people) that rents server space from somewhere, then sub-rents it to us. They contract their tech support to overseas firms whose workers have a limited understanding of English, which is probably why it's almost impossible to actually speak with anybody. Probably 95% of their positive reviews are written by a company shill -- in three years, we saw nothing close to what could be called "outstanding" service. Several times while troubleshooting problems, the tech support people deleted files from our account then denied doing it. Troubleshooting a problem can easily take six hours using their chat interface. We moved to another company as soon as our contract expired. We pay more than we did at KVC, but we've had no problems at the new company.
ASO was AMAZING in 2010. Great service, helpful people, pleasant interactions, and then all of a sudden in 2012 they started ...展開
going down. I realized they got acquired and it all makes sense now. They were run into the ground to cut corners and make a profit. The service got outsourced to India, the simple navigation of the site is out the window, and the site got FAR less reliable than it once was. Such a shame.