I am one of those really painful customers who constantly need assistance and always trying to get the most from everything i...展開
n life and as fast as possible. Liquid web are literally one of the only companies I work with on a monthly basis that delivers every time. I have a business that is ever expanding and I have a lot of requirements and they always deliver and with some of the best staff in the hosting world. Can't recommend them enough and their premium services are the price of most standard ones. Really great company.
At first we subscribed to Onliveserver located in Japan to test out our system on Nov 2019, everything's good until there's a...展開
DDOS attack hit us, causing us unable to reach our dedicated server. Submitted a ticket to them to ask for assistance but they cannot do anything to help, they can just trace the source of the IP and block it or allow a certain IP to be whitelisted first to remedy the situation. Lame technical support.
On top of it, their billing really sucks, which they actually double-charged us for the server subscription for consecutive 3 months (which is till Feb 2020). We submitted ticket to ask for refund, yet they only refunded 2 months and not the 3rd month, reopened the ticket and opened live chat but there's no reply from their customer service support. Their CS support also super duper slow and no standard.
Overall, DO NOT USE onliveserver! As they really have a bad customer service and technical support! You will lose much more money if you use their service!