If you want to run a reliable server without emptying your wallet, online.net is the place to be. I don't understand where al...展開
l these negative reviews come from. Might be from the competition, who knows. People that complain that they had to wait 24 hours before their server got rebooted are clueless. Even when you can't authenticate on your server, you can still reboot it or shut it down and later start it back up from the admin webinterface provided by online.net ... so why would you wait x minutes ?!?
In 30-60 minutes it is re-installed with the OS of your choice and restore your data from backup.
The times that I had to contact support was with questions about billing. I received an answer an hour or two later. Even when the question was asked at 22:00 hours CET !
In short I highly recommend online.net !
I signed up with A Small Orange despite seeing many bitter reviews on the internet. I've been using ASO shared (small) plan f...展開
or 3 months. Never experienced any issue with their service. I've monitored my website uptime with Jetpack plugin of wordpress and tested speed, server response time regularly. Never experienced any downtime in last 3 months. Pingdom shows my website is faster than the 98% website. Actually, so far I'm very happy with their service.
It is true that their support ticket is very slow and they took almost two weeks to reply my ticket about registering a new domain. But I never had to wait more than 3 minutes to get live chat support. My ticket was solved instantly via live chat.
Another good thing about ASO is their server name and user area interface is very unique and user friendly.
Hope ASO will remain consistent with their good service. Best wishes for ASO team!
Stay away or ALWAYS use a "Virtual Credit Card" when you sign up to online.net !!!
When I tried to cancel my servers on 1 Nov...展開
ember 2019 and opened a ticket, they wrote: "If you cancel your server before the 20th of the month, it will be terminated at the end of the month, if you cancel it after the 20th of the month, it will be terminated at the end of next month."
When you buy a server at 1st of the month, they can start the servers and charge at 1st of the month. But they do not terminate servers before 20th of the month.
So they say that, you have to pay for 1 more month if you cancel the server after 20th of the month.
They do not delete your credit card details from the system until the servers are terminated and until the payments are done. Also there is no option to delete your credit card informations from the system by yourself.
So I closed my Virtual Credit Card from my bank to block them charging me for 1 more month and stated this to them. And they replied: "You won't be able to work with us anymore if the bill is not paid."
And I said: "Who cares, I will already will not work with you again."
Stay away from online.net
They have very bad termination rules and also they have very bad and rude support.
ASO was AMAZING in 2010. Great service, helpful people, pleasant interactions, and then all of a sudden in 2012 they started ...展開
going down. I realized they got acquired and it all makes sense now. They were run into the ground to cut corners and make a profit. The service got outsourced to India, the simple navigation of the site is out the window, and the site got FAR less reliable than it once was. Such a shame.