I work in a company that primarily work with networking, software development and tech support. However, sometimes we have sm...展開
aller customers that would like us to be an intermediary for web hosting of their sites and e-mail. We have used and are using several hosts according to the customers wishes, but none of them have anywhere close the same level of service that we experience with 040 Hosting.
Since we discovered them more than four years ago we have hosted several of our customers websites there and whenever there is the smallest issue, 040 Hosting reply to our concern within the hour almost without exception. They are also extremely flexible whenever we wish something that might not be part of their standard set of services and stretches far to create a solution to our needs.
As a company that tries to provide the utmost of service to our own customers, it is so refreshing to have a partner like 040 Hosting that treats us exactly the same way.
If you need any kind of hosting service, there really is no need to look any further, four years and several services later we have never been disappointed and you will not be either.
We've been with Chemicloud for more than 2 years now and we consider their support to be the best in the business. We started...展開
with the basic plan and now we have more than 4 services with them and we rarely experience downtime or issue in general, while they are not perfect I don't know a host that is. Thank you for your hard work!
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展開
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.