Sorry, If you stuck in deployment then forgot about support.
The worst company I have EVER dealt with. I have now been locked out of my Control Panel and Email for well over a week. I ha...展開
ve written to this company a dozen times and all they ever do is send a link to reset my password. I have reset it FOUR times and still no access. I've tried different browsers, even different computers and still no access. If you are looking for web space go to ANY company except this one. Avoid them like you would the Black Death
Ever since 1&1 and Ionos merged their billing system has taken a nosedive. We are locked out of our VPS contracts because...展開
they couldn't process payments through their customer panel properly. Since the billing issue occurred through their customer panel they sent a Paypal link. We immediately submitted payment and now they have to wait for the funds to transfer before their billing system automatically unlocks the contracts. None of their customer support team members (Joseph Cooper) from the Philippines and USA were able to help. "It is the billing system's issue and there is no magic button to unlock the contact," is the go-to line they all had. Don't trust this company. They are officially a scam.