So I was once an ASO customer and when that began to fall apart I came over to A2, as they were recommended by a former ASO/A...展開
2 exec whom I know. I purchased a triannual plan sight unseen for my client hosting.
There's a LOT of stuff that could be better. For starters, the WHM/CPanel setup does not allow for me to connect to my GDrive to back up the /home folder as my old ASO did. Also, I cannot quickly access PHPMyAdmin from the WHM level to get into multiple databases at once (good for importing data between accounts if there's a need).
I have my own set of custom nameservers set up that I cannot use for new accounts created because something is not configured correctly and it takes a couple of trips to the support ticket system to get the domain to point to the host. It's a major PITA when you've got several sites to build and want to get the domains resolving for things that depend upon the domain name, such as a WP install. Yes, "a couple of trips" because the "guru" who initially helps me ends up being the "trainee" and I have to make at least two trips for it to resolve correctly.
Many times I'm in the support chat and see "You are No. 1 in the queue" and then I get bumped back to No.3, then 2, then 1, then 2 again, etc. Not sure if this is a bug or a feature or a ploy by marketing to make me feel like "shoulda bought the "priority service package"...
I kinda wish I'd done more research before I so blindly trusted the word...of someone I trusted!
Probably gonna be moving again soon and getting a refund on the term I've not used so far.
I have been a loyal customer for over 10 years. A month ago they deleted my account altogether because i wasn't able to pay m...展開
y hosting bill in time. The reason being i was in the hospital due to a serious health complication.
After i got home i received an email that my account had been deleted.
I sent mediatemple 3 emails to ask if there would be a possibility to restore my account, i mean every hosting company holds backups! I received no reply. Then i tried calling and the service agent hung up on me!
I know i should had paid in time but due to circumstances that was impossible. I kindly asked if they could restore my account with a back up, nothing more.
How can you treat a loyal customer of 10+ years that way? At least reply to my question and don't hang up on me.
Worthless and rude customer service.
Oh yeah, and their tech service is a joke as well! Every time something was wrong they would blame it on me, incompetent tech support to say at least.
Stay away from mediatemple. They don't value you as a customer, even if you've been with them for 10+ years.