You'll wait half an hour for a live person, and it's always a filipina. The audio quality with customer service will be poor....展開
They cannot understand American English. Their sparse website after you log into your account is only half functional; therefore, you must deal with the filipino customer service.
Why was my credit card charged?
Answer: "because you cannot do AutoPay."
WTF? I'm not asking about AutoPay.
Can I get receipts for the payments that I've already made?
Answer: "we can only give you a confirmation number."
WTF. I need some kind of document for tax deduction purposes. Why can't your system just email an acknowledgement each time my credit card gets charged? I just need date, amount, my name, your company name, service provided.
Answer: [momentary silence] "what is your question again? we only provide prepaid service so there's no tax."
Are you, Selectel, a Philippines-only company? Why can't you understand common record keeping in standard business practice?
Answer: "no, we're in Fremont, Nebraska [shameless lie] but your special request for receipt will be presented to my higher management for consideration."
Nobody else has ever asked for a receipt before?
Answer: [momentary silence] "I'm sorry, can you repeat the question?"