I accidentally deleted my entire website (my fault), and my backups weren't working properly, but they managed to provide a b...展開
ackup and support within record time. Saved me from a panic attack. Truly appreciate that! Some cons: a bit slower than my previous BlueHost, but definitely far less expensive. Also uses the latest MySQL on VPS only, not shared hosting.
I've been with Nexcess for about a year. They have made progress over the last several months and are continuing to improve. ...展開
The backend admin panel lacks some features common at other hosts (like the ability to manage domain redirects or access a file manager). Reliability has been strong. Support is good most of the time, though out of the 20 times I have contacted them, on 2 or 3 occasions I didn't hear from them until I sent another email to remind them of the issue. When they do respond, support is helpful and friendly.
I had experienced tough situations like the site is down for 3 days chasing their support for resolution. They removed phone ...展開
support, chat support as well. Now chat support is coming back but I can bet they can not understand anything you say. Now the pricing is increased showing the greatest support they are offering :) Joke of the day...
I definitely do not recommend Arvixe hosting... I have to take a shot in migrating to a better service.
Our contractual experience was not good with nexcess. They should not automatically charge a service that has been stopped. W...展開
e request the transfer of hosting in September to another platform. We were notified that everything was transferred successfully. We called the company, paid the month of September in October and suspended the service. The surprise that they charged the following 3 months in the bank's automatic, and when we found out we asked for the return of the undue payment and the answer was, I'm sorry but we will not return it because there is no proof that you requested suspension and switching servers does not mean that you suspended the services. What? Poor response to a customer. When we transferred our website to this company, the previous server WP Engine was excellent customer service and everything was easy, without undue charges or difficulties