I accidentally deleted my entire website (my fault), and my backups weren't working properly, but they managed to provide a b...展開
ackup and support within record time. Saved me from a panic attack. Truly appreciate that! Some cons: a bit slower than my previous BlueHost, but definitely far less expensive. Also uses the latest MySQL on VPS only, not shared hosting.
For 5 days I have been trying resolve the issues with the websites I have with Arvixe, in the end the only solution appears t...展開
o be, delete and start again. That would be OK but I need to keep the 5 year email history, you'd think that would be simple and also that Arvixe would want to help clean the 1700 malware files attracted to my 3 NEW site in 3 days. Alas no!!!
Apparently a reset means the backup taken monthly, weekly and daily are also deleted, BUT that depend who you speak to on chat,. some appear to think its possible to restore from the back up, and frankly logic would hope so.! The backup I took created abuse warning and then the account was suspended for abuse of a GB quota that isn't written anywhere and is supposed to be "unlimited".. The solution; I have to download the files via FTP, the certificates arvixe has for the site are 1 year old so the FTP keep stopping, 5 days later and I am still working on getting the files downloaded. WINSC works better than filezilla because of the cert issue.
Lets hope I can get this resolved. It could have been so simple, if they'd done from their side.. it would have probably taken an hour or two.
In short: STAY AWAY, WELL AWAY.
Oh 2/10 is still too high
Where to begin. Since TSOHost took over hosting MrSite, things went from bad to worse. Too many problems with TSOHost to cata...展開
logue them here. But suffice to say that I all but given up on them and had planned to move my website to another host when they announced at the end of May that they were closing MrSite websites down at the end of June. So definitely time to move on. However, in the announcement, TSOHost also promised not to take any further payments after the 30 June and that any pro rata payments made before then would be reimbursed. So, while it was inconvenient I had nearly two months to run on the account since my renewal was due 18 July. TSOhost shut down my website at the end of June as scheduled. But then on 15 July TSOHost took an unauthorised payment for one year's hosting from bank account for a website that no longer existed!
After hours of phone calls, emails and ticket raising, I was repeatedly fobbed off with 'there's nothing we can do', '...it was the computer..." 'the money will be paid back at the end of the month..' 'Please be patient...etc" But to date, the money has not been repaid. I have since informed the bank and I'm now taking it further with the Financial Conduct Authority. The next step is to file a fraud report with the police and take it from there. So people, please, based on my own experience of this sad excuse of a company, I would definitely advise you NOT to go near them. TSOHost is BAD, BAD, BAD!