We have been with fastcomet for more than a year. Really very good support, not like other. They even give you suggestion on ...展開
how to secure or optimize your servers. All the support is very supportive. The 4 stars reliability is because of the maintenance schedule, which cannot be moved. Don't get me wrong, they do notify the schedule by emails, but they just cannot do anything regarding the schedule that has been set. But that is the only con. Other than that, their service and support is super. Especially Yordan G, who execute our Dedicated server upgrade within minutes, from the planned 2 hours timeframe. Even Ms. Hristina from the billing department can act so fast, that make it possible for the upgrade to take place within a short periode of time. Need advice about monitoring? Answered by Mr. Viliyan. Then, what's next? After you know about the monitoring system, but don't know how to proceed? Just ask in the ticket, and Mr. Ivan set it up for me. What? Don't know what is wrong that made your server slow? Mr. Todor help me to diagnose. Great support and solid team work when they are handing over the ticket.
Thank you guys for supporting us all this time.
As you can see many peoples sites etc. were breached and corrupt. I had proved to them and demanded the log files and it show...展開
ed it was not on my side. There are big issues with their platform. When the new company bought them they started mystery charges and attempted to bill me for emails and hosting yearly instead of monthly. They also added mystery charges to my email accounts. It is near impossible to get support and I have had days of down time while they "update" their Zimbra or some virtual or router. Outrageous. I have been with them an very long time and used to have a great experience when Jared was in charge. I will not use them any longer and have left their platform for something more stable.
They have limitation on everything! I am on highest shared plan, there's a limit on mailbox (4GB) although it's mentioned on ...展開
their sales page, but these people have a limitation on monthly bandwidth (100GB) too which is not mentioned anywhere, it just pops out every month, last time they told me that some crawler is eating away the bandwidth, but even after blocking it, the issue remains. At least put up a board saying that you have a limit on the resources, this is fraud man!