We run a mid-sized e-commerce site and were incredibly nervous about switching providers, but after losing customers due to p...展開
oor performance and downtime, we knew we had to switch. CanSpace was recommended to me by some friends in the industry and I communicated to them how crucial it was to get our site migrated over, and that any downtime during the migration process meant lost orders for us. Their answers were incredibly well thought out and they took the time to explain every tiny detail. The switchover was so smooth I honestly could not believe it was that simple. They've also helped us make some tweaks to our site over the last few weeks that has had a significant impact on performance. We are extremely happy with CanSpace and would definitely recommend them for any serious business.
Hostpapa is one of the most amazing hosting provider with incredible prices and very good support. The supporte service is very fast.
Three Words: Host From...
Have been doing business using the same domains for more than 15 years and upon transferring them to CanSpace almost half of ...展開
my contact list says my emails are going to their spam filter - only Gmail accounts were reliably receiving messages from our domains. Of course CanSpace had no idea what I was talking about but this is the same host that repeatedly cited 'propagation time' and 'client email configuration' as the reason for almost 48 hours downtime with the transfer of these domains. In the end it turned out that their 'senior' tech discovered that our MX records had been incorrectly entered -- but no apologies offered for the lies told by their incompetent support staff. I should further add that this was only discovered after raising almost a dozen tickets because guess what? Despite claiming to offer 24/7 telephone support, their phone lines were mysteriously down when we called as they were "in the middle of moving offices" - of course. When I escalated the situation to owner Sunil and explained how messages from our domains were being blocked by half our address book since transferring them to Canspace, I was told to sign up for Amazon SES (Simple Email Service) - at an added cost - to better ensure that our messages were whitelisted. Fifteen years using the same domains with various hosts, no problem. Day one and every day after with Canspace, half the messages being sent from our domain are blocked. It was such a disruption to our business during our busiest time of year that we had to switch to using a Gmail account to ensure reliable email communication. The eventual solution? Transferring the domains the hell away from CanSpace to Namespro based in Vancouver. Total downtime? 3 hours but more importantly once again all of our emails are reaching our clients and the nightmare that is CanSpace is thankfully over. Deal with CanSpace at your own risk.
We have been waiting 2 days after being told our websites are being migrated, which are e-commerce and now causing my clients...展開
to lose orders and business, on top of that our ENTIRE server with 40 websites crashed this morning for an hour for no reason?
A struggle to get any response or any sense of urgency out of them, there is no communication as to what is happening, all I get is another opened ticket.
We had emails of one client down because they entered the MX record as .com and not .com.au? Careless and silly mistake that caused my clients emails to be down for 24 hours unnessarily.