Our company was received outstanding and very responsive customer service, great products and pricing, from Hoopla Hosting. We HIGHLY RECOMMEND them!
Support used to be the...
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展開
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
Been trying to our connect domain name to a website for a couple of weeks now. Called probably 20 times over this period and ...展開
he only ever answered once. Not even any answerphone service. He told me it would be easier to log a ticket. Did this, takes ages (sometimes) days to get a response. Keeps fobbing it off to different companies to deal with and each time it comes back to him. Have delt with a couple of other hosting companies before and it has always been a simple 15min task but Brad from Hoopla doesn't seem to want anything to do with it. Somehow he has locked our domain to his company even though the domain has been around for a couple of years and I can't even get in touch with him to find out why. As soon as I can figure this out i am transferring to another provider. Worst domain experience ever. Beware of this company.