Serious hosting provider as they know how to keep their clients satisfied. Very good experience!
Support used to be the...
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展開
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
First thing I dont generally post reviews about hosting companies. But this one is the worst one. First support desk got a at...展開
titude problem (Sarah Khan). Second they got really bad servers and technical staff dont have clue about what is wrong with the servers, keep blaming my site for the issue (Fresh wordpress install with zero plugins). I have hosted same site on other host and its working fine.
Dont waste time with this host, I wasted 3 weeks. Tons of better host with better staff. Dont fall for their sweet talks on review boards and forums, all these things are fake, once you are with them, you will see the real face of the staff.