Unclear pricing structure and very unprofessional staff members , the staff have no manners at all and don't seem to know wha...展開
t they are doing. I've been with this company for 10 years and the customer service never change, never improved.
I called today and asked for an upgrade for my account as I'm looking to pay more money, as a sales team you should be wanting to get the sale instead of pushing the sale away. I'm talking about a $1,800 sale.
I said to this reception today that I need to upgrade my plan, the phone call went silent for 5 secs and I had to repeat myself again, then all the man said was "yeah keep going". What kind of attitude is this?
It shows on the website if I need a bigger plan I have to contact crazy domain, he told me they don't have a bigger plan??
I asked for a manager the guy put me on hold for 8 minutes then came back and said he can't find the manager and he doesn't know who's the manager.
I am seriously sick of this kind of customer service, it's pathetic and I never seem to get things done unless I requested for a senior to call me. Do not use this company unless you like to waste your time and mock around with them.