Their staff knows the server down and how to help but they will not.
They make their overcomplicated Open VPN required to acc...展開
ess the RMM of the server. Now they never share you any form of steps with server details.
Their staff has been shared all details to help us booting server with default kernel but no. Their staff says rmm working for our computer. it dont matter for them that rmm not working or their vpn have some issue or no details shared of vpn access to customer. What a great company. everyone know there that the dedicated server is down. Shame on the system.
I have 4 years of using it and works perfect, support works, uptime works, they give me whm, etc...
Unbelievably shoddy se...
So during a vacation, the invoice from E2E went unheeded for a week. This after being their customer for almost a year with r...展開
egular payments. Without any attempts to contact us for payment, E2E suspends our nodes, terminates the account and THEN calls us to get payment update. This is when our billing address is within a mile of their head office and data center. Who treats their customers this way?
I've been hosting my website for 14 years there using the $5 per month plan since February 2007 ($120 every two years). No e-...展開
mail was sent announcing a price hike, just a bill that I was planning on paying one month early and luckily noticed in-time that it was 20% higher. NO WARNING and NO EXPLANATION. It looks to me like they were hoping everyone would have auto-pay on and notice too late when nothing could be done about it. I got in touch with Billing and they and claimed an e-mail got sent out. I triple-checked and there was no e-mail, only the invoice oddly two months early. They claim they need the money and I was like, I have a one-page website using less than 100 MB of space and have nearly zero visitors. It's a hobby handcoding HTML, so for what I have been paying for and barely use, they are making tons of money off of me for 14 years since all I have is a Virtual Server dynamically sized for what I use, which is barely nothing. The person in the chat talked to their manager to give me my old price for one time only. I waited 15 minutes. Then again LYING via omission: "Here's the updated invoice. We gave you two monhts free. Invoice still says $144 but with $12 discount, so is still $132." So, they offer to give me my old price of 120 and instead of being forthright and honest, they try to make like they are doing me a big deal by saying they gave me 2 months free usage. I caught him. At first I said thank you (for the two months free) but after looking closely, I was in the midst of responding and suddenly the chat ended (they hung up on me) after they asked anything else?