I have been with HostMantis for about 10 years (I think) during this time they have been amazing. I am a "nerd" I guess but when I need help they are ...
always there. I remember one time I was at my computer and they were at their desk (I am on the other side of the world. Australia) and the Q & A were flying back every minute or so for over an hour until my problem was fixed.
Very recently (July 2019) they went "above and beyond" expectations. If it was not for their help I would NOT have my 3 websites up and running. I find "Outside" help impossible to find, and at a Word Press meetup recently when I told others about the service from HostMantis all the others could say was "You are so lucky.. my provider would not do that and if they did it would cost hundreds of dollars)
They don't value customers/ make you pay for what you don't need
hostmantis suspended my reseller hosting account because of dedicated ip addon of 2 dollar which i bought for a client, the client did not pay as mayb...
e he/she didn't need the dedicated ip anymore but instead of un-provisioning of the ipv4 address they suspended my reseller account and even after raising complain they did not re activate my account rather i had to pay for a dedicated ip i don't use just for them to unsuspend my account, i have never faced such a thing my entire life.
Did nothing to help me, except blame me for using their "app" to build the page.
I've been with them a couple or few years, today my credit card declined them for renewal, and am I GLAD. So while going to the page, my page wouldn'...
t load. Some company from some other land, was somehow promoted under mt DOT COM NAME, which they claim to HOST FOR ME. After way too much time on their TYPING CUSTOMER SERVICE CHAT, which is lame. I find out its Word Press or some bullshit, and supposedly its something I did, while trying to use their CRAP.
So basically a builder that they use to assist you, if looked at or something is clicked WRONG... An unknown website takes over your dit com... and its YOUR FAULT, not theirs. Their excuse, was my staff created something in word press, and THE INTERNET COULDNT UNDERSTAND WHICH PAGE TO SHOW... Thats their excuse for promoting their own bullshit web site, instead of mine, which i paid for. the Kicker. it happened in 2020. so for a FULL YEAR, I paid them to PROMOTE someone else, THEY CLAIM NO RESPONSIBILITY., You should know they advertise how easy they are to use... even GOOF proof... NOT SO. Apparently not so.
When I found fast Comet it was rated in several top 10 sites to use... Today, I couldn't find them listed in ANY TOP 10 LIST... I guess because they SUCK !!!!!!
P.S. as for customer support; they claim 365/7/24 apparently you can only talk to the SALES DEPARTMENT where they can sucker you into their services, but no phone support when they charge you a year of service to promote some bullshit that their SITE CREATED.