Valentin took his time and helped me find the best hosting option for my new business! He also assisted with my domain transf...展開
er and walked me through everything step by step! I'm grateful that this is the amazing level of customer service that I can expect, especially because I am a new customer!! Thanks again to Valentin and the Fast Comet team!
I still emphasize that I still cannot use your Live Chat service.
I need help with many technical issues. But every time i ne...展開
ed support, i have to create a ticket and wait for a reply.
This is very inconvenient for me and not true for the service package I bought.
In addition, I find my website browsing speed is not good either. It's quite slow.
Therefore, if I do not have Live Chat Support and cannot guarantee the connection speed, I will need a refund for this service.
Deployed new email hosting interface before adequate testing. LOTS of BUGS.
Hostway recently migrated to Open-Xchange App Sui...展開
te for their customer email hosting interface. IT is a disaster! Among the issues I experienced were
1) sitecontrol link to OXAppSuite blew up
2) Cannot log directly in to OXAppSuite with any of my passwords
3) Contact migration process fails
4) "Password recovery" process does not work at all, and you can't suppress it.
5) "change password..." button in Basic Setting does nothing - it's bogus, the changes you make here affect nothing.
6) chat support staff hasn't the vaguest clue of how email works and kept on going off on irrelevant tangents.