The worst hosting service I've ever seen. The 24/7 support is a joke. Didn't migrate my site properly and now it's down. The ...展開
website is blank - white letters on white background (photos not migrated properly) and they say it's not returning any errors so it's fine. The 24/7 support consists of them telling me why they don't see a problem and why they can't do anything about it. The only competent people in this company are in the sales team - once you purchase you'r left with ticket-based support team that can't fix the simplest issue. Going back to previous hosting provider, left them cause I thought they were expensive. After Fastcomet happy to pay any money not to have to deal with them. If you care about your website and don't want to spend weeks migrating avoid this company.
Support at KVC is terrible. They absolutely do not answer the telephone, regardless of the day or time. All you can do is lea...展開
ve a message, and you have less than a 5% chance that they will return the call. They only seem to respond to written trouble tickets, so if you can't login to your account for some reason you can't contact tech support. Our outgoing emails were bouncing back to us every month or so because the KVC servers were repeatedly put on black lists (for hosting too many spammers). KVC would swap some IP addresses and the problem would be solved until the next month. They had a disaster once where they deleted all accounts from one of their servers because they accidentally thought all the accounts were delinquent. It turned out that they didn't have any backups or they didn't want to pay to have the backups restored. Yes, we should have had our own backups, but we didn't because we had trusted KVC. We had to recreate everything. KVC agreed it was their fault, but they didn't offer us any compensation. This seems to be a very small company in Oklahoma (with maybe two or three people) that rents server space from somewhere, then sub-rents it to us. They contract their tech support to overseas firms whose workers have a limited understanding of English, which is probably why it's almost impossible to actually speak with anybody. Probably 95% of their positive reviews are written by a company shill -- in three years, we saw nothing close to what could be called "outstanding" service. Several times while troubleshooting problems, the tech support people deleted files from our account then denied doing it. Troubleshooting a problem can easily take six hours using their chat interface. We moved to another company as soon as our contract expired. We pay more than we did at KVC, but we've had no problems at the new company.