I've been with Nexcess for about a year. They have made progress over the last several months and are continuing to improve. ...展開
The backend admin panel lacks some features common at other hosts (like the ability to manage domain redirects or access a file manager). Reliability has been strong. Support is good most of the time, though out of the 20 times I have contacted them, on 2 or 3 occasions I didn't hear from them until I sent another email to remind them of the issue. When they do respond, support is helpful and friendly.
I am speaking as someone who got his credit card charged 2 times more than he was supposed to, 119$ instead of 59$ fo...展開
r an annual basic hosting plan.
When I contacted FastComet sales, they offered to close my account and refund my credit card, and that just felt they are holding a gun at me and requesting me to comply with this theft, or-less . i haven't received any notification or email from them regarding a price surge as a fact!
even if they say they sent one i did not receive it anywhere , in addition i did not agree to a 100% increase in my basic annual hosting cost!
so if any of you experienced the same experience i will love to apply a Federal class action lawsuit regarding this particular action from their side.
I had a $350 per month plan at LiquidWeb and got pitched by them to switch to a Nexcess cloud server. I publish around 45 Wor...展開
dpress sites. The process to move my sites from LiquidWeb to Nexcess was very cumbersome - one would think that because these two companies share management the transfer process would be easy. Nope . It took several weeks and for each site I had to create a separate ticket. I finally got the sites moved over and whenever there is a problem there is no phone support (or at least no one has ever picked up). They use a ticket system and response time is very slow - usually I end up waiting several days and have to constantly demand attention. I regret moving to Nexcess - they are a bad choice if you value customer service.