I have no idea why this company is having bad reviews on this website but they have been extremely helpful with me. I got a VPS and they configured my...
server, transferred all of my domains, files, databases, email ... etc, from my previous company and even configured my DNS on my domain provider. Technical support is great they would do whatever you tell them and install any plugin you request. They even offered to fix an issue with my ticket system that they have nothing to do with. I'd definitely recommend them.
Guys always ready to listen to you and help you. For example, today I received excellent assistance from Dimithur Punkoff, relating to the restoration...
and optimization of a website. I must say however, that all FastComet staff and hosting services have always been at the TOP.
I have been a client for 11 years. server.ecepts.net was my server. They started out much like liquidweb is now, reliable, excellent equipment, Englis...
h speaking telephone support 24/7 that was super helpful.
A few years ago, just stopped all phone support.
After that they shut my server completely down while I was on vacation (after being with them for 9 years and never missing a payment, they shut my server and all sites down over a $65 payment that didn't go through on a credit card).
In June/July 2018, my service was down/spotty for 45 days while they corrected a server node issue.
Over the last 2 months I have been migrating away from them to another company, but I needed to do it one site at a time (and updating each site as I go).
Today, again my sites were down & could not log into root. You cant all anyone, so you open a ticket, or chat support.
After I get on with chat support, bingo sites are working now (what the hell was the problem... we will never know).
Did nothing to help me, except blame me for using their "app" to build the page.
I've been with them a couple or few years, today my credit card declined them for renewal, and am I GLAD. So while going to the page, my page wouldn'...
t load. Some company from some other land, was somehow promoted under mt DOT COM NAME, which they claim to HOST FOR ME. After way too much time on their TYPING CUSTOMER SERVICE CHAT, which is lame. I find out its Word Press or some bullshit, and supposedly its something I did, while trying to use their CRAP.
So basically a builder that they use to assist you, if looked at or something is clicked WRONG... An unknown website takes over your dit com... and its YOUR FAULT, not theirs. Their excuse, was my staff created something in word press, and THE INTERNET COULDNT UNDERSTAND WHICH PAGE TO SHOW... Thats their excuse for promoting their own bullshit web site, instead of mine, which i paid for. the Kicker. it happened in 2020. so for a FULL YEAR, I paid them to PROMOTE someone else, THEY CLAIM NO RESPONSIBILITY., You should know they advertise how easy they are to use... even GOOF proof... NOT SO. Apparently not so.
When I found fast Comet it was rated in several top 10 sites to use... Today, I couldn't find them listed in ANY TOP 10 LIST... I guess because they SUCK !!!!!!
P.S. as for customer support; they claim 365/7/24 apparently you can only talk to the SALES DEPARTMENT where they can sucker you into their services, but no phone support when they charge you a year of service to promote some bullshit that their SITE CREATED.
