I'm in need of urgent answers and no one's responded in almost 24 hours. I've had problems with another ticket (non-emergent)...展開
, it's been 25 days and nobody answers. Terrible hosting service, I don't recommend it to my worst enemy! If you need anything in a hurry, you're screwed! I say this because I paid for the management addon of my sites which is an add-on that should ensure me more agility. Ridiculous, really bad service.
The worst hosting service I've ever seen. The 24/7 support is a joke. Didn't migrate my site properly and now it's down. The ...展開
website is blank - white letters on white background (photos not migrated properly) and they say it's not returning any errors so it's fine. The 24/7 support consists of them telling me why they don't see a problem and why they can't do anything about it. The only competent people in this company are in the sales team - once you purchase you'r left with ticket-based support team that can't fix the simplest issue. Going back to previous hosting provider, left them cause I thought they were expensive. After Fastcomet happy to pay any money not to have to deal with them. If you care about your website and don't want to spend weeks migrating avoid this company.
After 4 years with them, with smaller or larger problems that was resolved reasonably well, when an issue with a sudden excee...展開
ded bandwidth limit appeared, which put my site offline, I tried to unsuccessfully get help from support. When my ticket remained unanswered, I decided to move somewhere else, to put my site online as soon as possible and cancelled my service with them.