There are always going to be instances with any host where the First Tier person you're dealing with simply doesn't know how ...展開
to help you, or maybe even doesn't want to take the time. I've had a few of those even at InMotion. But the vast majority of the time, the First Tier people want to be helpful, they are knowledgeable, and when they don't have an immediate answer they will do their best to get one from their higher tier technicians. The rare times I've had a problem that I knew was not caused by my own coding, I've been very pleased with their response time and their willingness to help. I've been with them since 2013 and I can recall only one time where the person blamed it on my code immediately without bothering to do any research. Of course it turned out that it **wasn't** my code -- it was a glitch in an htaccess file that was apparently caused by CPanel. I never touch htaccess so I knew it wasn't something that I'd done. The second person I talked with was much more helpful and he troubleshooted the file, told me the problem, and he fixed it himself. That is awesome service!
I used shared hosting of Godaddy initially. Since I had delay in my auto trigger emails for sign ups, I called the customer c...展開
are. They suggested me to go with VPS. After purchasing the VPS, they did not give much support on setup and never bothered to even reply to my emails.
After 2 days struggle when I completed the setup, i faced the same issue of email lag and called them. Finally got to the truth that, VPS does not have anything to do with the email delay. Might look simple issue for a non techie like me, it matters a lot to have the right information. GODADDY CHEATERS